Frequently Asked Questions

1.Can I send your products as a gift?

Yes, absolutely! We offer premium gift packaging for all of our products, making them an ideal choice for gifts. Whether for a birthday, anniversary, or holiday, each item is carefully packaged in a beautiful gift box.

2.Are your products handmade?

Yes, all our products are handcrafted by skilled artisans using traditional glass-blowing techniques. Every piece is unique, and the meticulous craftsmanship ensures that each teapot or tea set is of the highest quality.

3.What materials are your teapots and tea sets made from?

Our teapots and tea sets are made from high-quality borosilicate glass, known for its durability and resistance to thermal shock. Some pieces feature hand-painted designs by local artisans, adding a touch of artistry and elegance to each set.

4.How long will it take for my order to arrive?

For U.S. and EU orders, delivery usually takes 7 to 14 business days. Shipping times may vary based on your location and the time of year. We will send you a tracking number as soon as your order has been dispatched.

5.Is my payment information secure?

Yes, we use SSL encryption to ensure that your payment information is completely secure. We accept secure payment methods including PayPal, Credit/Debit Cards, and Stripe.

6.Can I return or exchange my product?

Yes, we offer a 7-day return policy for most products. If you're not satisfied, you can return the item in its original condition for a full refund or exchange.

7.Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs will be calculated based on your location and the weight of the products. During checkout, you can see the shipping fees and estimated delivery time.

8.Can I track my order?

Absolutely! Once your order has been shipped, you will receive a tracking number to monitor your package's journey from our warehouse to your doorstep.

9.What makes your glass teapots unique?

Our teapots are handcrafted using traditional glass-blowing techniques, making each one one-of-a-kind. The transparent glass allows you to see the tea leaves unfurling, adding a visual element to the tea-making experience. Our pieces are designed not only for functionality but also to provide an elegant and artistic touch to your tea ritual.

10.Do you offer gift wrapping for special occasions?

Yes, we offer elegant gift wrapping services for any occasion. Each product will be carefully packaged in a premium gift box, making it the perfect gift for birthdays, holidays, or celebrations. Let us know if you want to include a personal note with your gift!

11.What care is required for my glass teapot?

To ensure longevity:

Hand wash only with warm water and mild soap.

Avoid harsh abrasives or scrubbers to preserve the glass.

Do not expose the teapot to sudden temperature changes.

Store in a dry, cool place when not in use to maintain its quality.

12.How can I contact customer service if I have any questions?

If you have any questions or concerns, feel free to contact our customer service team at yujianglasstea@gmail.com We're happy to assist with anything, from product inquiries to order issues.

13.Do you offer wholesale pricing?

Yes, we offer wholesale pricing for businesses, retailers, and large orders. Please reach out to us for more details, and we'll provide a customized quote based on your needs.

14.What should I do if my product arrives damaged?

We take extra care in packaging our products, but if you receive a damaged item, please contact us within 7 days of receiving your order. We’ll be happy to assist you with a replacement or refund.

15.Do you offer custom designs?

At this time, we do not offer fully customized designs. However, our handcrafted glass teapots are all unique, so every piece has its own character. Feel free to reach out to us if you’re looking for something special!

16.What if I can’t find a product I’m looking for?

If you can’t find the item you’re looking for, please let us know! We’re always updating our collection and may have what you're searching for in stock. You can contact us at yujianglasstea@gmail.com for assistance.

17.Can I change my order after it’s placed?

Once an order is placed, it is processed quickly to ensure fast shipping. If you need to modify or cancel an order, please contact us as soon as possible, and we’ll do our best to accommodate your request.